Emergency Responder Resources

Emergency Responder Resources 

We are committed to the safety of our teams and the public. We work with first responders in the communities we serve to help them stay safe when they respond to emergencies or situations involving natural gas.

If you suspect a natural gas leak, call the 24-hour TransGas emergency line at 1-306-777-9800.

Responding to a Natural Gas Incident

If you respond to a natural gas incident:

  1. Stay upwind; do not approach a leak or suspected leak.
  2. Immediately contact the TransGas 24-Hour Emergency Line at 1-306-777-9800.
  3. Set up a command post if you are the first responding person or agency to the site.
  4. Block off road access to the incident area (minimum 1.6 kilometre or 1 mile radius); detour vehicles and direct personnel to stay clear of the area.
  5. Ensure all sources of ignition, including portable radios and cellular phones, are removed.
  6. If there are residents within the restricted area, consider evacuating.
  7. Ensure TransGas representatives have immediate access to the site.
  8. Implement your local emergency plan.

Responders should also be aware of the following:

  • Do not operate natural gas line valves. Trained TransGas personnel are required to manually close valves.
  • If a fire occurs at a TransGas station, unless lives are at risk, fire crews should stay outside the station property until a TransGas representative arrives.
  • Do not try to extinguish a natural gas line fire. The fire will only go out after the gas has been turned off.

Signs of a Natural Gas Leak

Unlike the natural gas that heats your home, natural gas in many transmission lines is not odorized. If there is a leak, you will not smell rotten eggs. 

Learn how to detect a possible leak 

Training and Awareness

As part of our ongoing public awareness program, we provide information and training so first responders can stay safe when approaching natural gas incidents. Both our in-person and online training sessions are free. 

For more information, contact Darren Janke — Director, Safety and Emergency Management.