Customer Dialogue is all about connecting with our customers. It's a two-way conversation that includes:

• Updates on rate changes 
• Input on the TransGas Tariff
• Discussions on capital spending, policies, service offerings and rate design
• News on developments affecting businesses

We reach out through meetings, emails, calls, and surveys to make sure everyone is heard and informed.
 

Meeting Frequency and Location

Customer Dialogue meetings occur at least twice a year. While meetings usually take place in Regina, they may also be held at another location or online. We encourage in-person attendance, but virtual participation is available for convenience.
 

Participation 

Customer Dialogue is made up of customer representatives who transport the majority of natural gas — typically between 80 and 90 per cent — through the TransGas system. Membership varies from 15 to 20 organizations and represents a mix of customer groups and rate classes. 

Guiding Principles

The following principles guide Customer Dialogue:

• Transparency - we value open, honest communication and provide necessary information for customer input
• Professionalism - we promote a collaborative space for dialogue and expect all participants to engage with respect and in good faith
• Confidentiality - trust is built on respect for the privacy of our discussions, with an expectation for all to maintain discretion
• Fairness: We aim for equal treatment of customers, focusing on rate stability and fair service offerings

Meeting Agendas and Information Circulation

Agendas and meeting materials are provided in advance of Customer Dialogue to give participants ample time for review and preparation. Discussions may cover a range of topics, including:

• Rate adjustments and design
• Service offerings
• Strategic and short-term planning
• Tariff and policy updates
• Alberta supply and Saskatchewan demand

Summaries are shared with all customers when meetings conclude.

Customer Dialogue Participants